Privacy Policy
Last updated: 9 November 2026
1. Introduction
The Rock Sanctuary respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website or contact us through our Contact Us form.
We aim to handle your personal information responsibly, transparently and in accordance with applicable data protection legislation.
2. Who We Are
The organisation responsible for handling your personal information is:
The Rock Sanctuary
Former St Andrew's Church
Governor's Parade
Gibraltar
Business Correspondence:
25a Jubilee Place
Queensway Quay
Gibraltar
Charity Number: 361
In this Privacy Policy, references to "we", "us" and "our" mean The Rock Sanctuary.
3. Information We Collect
We only collect personal information that you voluntarily provide to us through the Contact Us form on our website.
This may include:
- Your name.
- Your email address.
- Your telephone number, if provided.
- The contents of your message.
- Any other information you choose to include in your enquiry.
Please avoid including sensitive personal information in your message unless it is necessary for your enquiry.
4. How We Use Your Information
We use the information you provide solely for purposes related to your enquiry, including:
- Responding to your questions or requests.
- Providing information about The Rock Sanctuary.
- Following up on your enquiry where necessary.
- Maintaining records of correspondence where appropriate.
We do not use information submitted through the Contact Us form for marketing purposes or send unsolicited promotional emails.
5. Legal Basis for Processing
We process personal information submitted through our Contact Us form where necessary to respond to your enquiry, take steps requested by you, or pursue our legitimate interests in communicating with individuals who contact us.
Where applicable, we will ensure that the processing of personal information has an appropriate legal basis under relevant data protection legislation.
6. Sharing Your Information
We do not sell, rent or trade your personal information.
Your information may only be accessed by authorised individuals within The Rock Sanctuary who need it to respond to your enquiry.
We may use website hosting or email service providers to operate our website and receive enquiries. Such providers may process personal information on our behalf as necessary to provide their services.
We will not otherwise disclose your personal information to third parties unless required by law or necessary to protect our legitimate interests.
7. How Long We Keep Your Information
We retain personal information received through the Contact Us form only for as long as reasonably necessary to respond to your enquiry and maintain appropriate correspondence records.
When the information is no longer required, it will be securely deleted or otherwise disposed of, unless we are legally required to retain it for a longer period.
8. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.
9. Your Data Protection Rights
Depending on applicable data protection legislation, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where appropriate.
- Request restriction of the processing of your information in certain circumstances.
- Object to certain types of processing.
- Request the transfer of your information where applicable.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details provided below.
10. Cookies
Our website may use cookies and similar technologies to ensure that it functions correctly and to improve your browsing experience.
For further information about the cookies used on our website and how you can manage your preferences, please refer to our Cookie Policy.
11. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
We recommend reviewing the privacy policies of any external websites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, our practices or applicable legal requirements.
Any updates will be published on this page, together with the revised date.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal information is handled, please contact us:
The Rock Sanctuary
25a Jubilee Place
Queensway Quay
Gibraltar
Charity Number: 361